See our NortonLifeLock Cancellation and Refund Policy for terms & conditions. If you have been renewed, you may be entitled to a refund of your annual renewal fee if requested within 60 days of your renewal billing date. You will need your order number and email address or phone number that was used when you ordered. If your order number starts with SY, visit the below link to turn off Auto Renewal for your subscription. If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to turn off Auto Renewal for your subscription. To cancel, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it.Īfter canceling, your subscription will not automatically renew and your protection will expire on the last day of your current paid term. If your order number starts with SY, visit the below link to change your payment method for your subscription. If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to change your payment method for your subscription. You receive a notification email in your registered email confirming the changes. On the Billing Information tab, click the edit icon to make updates and click Save. In your account, click your name at the top-right corner and click Manage my Subscriptions. If you were charged on a card that you don’t want to use, you can update your payment information for the next renewal from your account. Next to the active protection, click Activate Subscription Renewal. In your account, click your name at the top-right corner and click Manage My Subscriptions. You can also enable automatic subscription renewal from your account. The subject of the email is "Automatic renewal service, notification of billing completion".The subject of the email is "NortonLifeLock Order #NP***** purchase completed".You can find your order number from the emails received from Norton: If your order number starts with SY, visit the below link to check the Auto Renewal status for your subscription. If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to check the Auto Renewal status for your subscription. Or, if your credit card shows a similar charge, then you were charged for the automatically renewing subscription.įor Japan, Korea, China, Hong Kong, and Taiwan: For some regions, you can also find the renewal status on your account dashboard. To know the subscription renewal status for each active protection, sign in to your account and visit the My Subscriptions tab. Norton Virus Protection Promise* - From the moment you subscribe you will have access to Norton experts that can help keep your devices virus-free or give you a refund*. It means you do not have to remember to go back and renew your subscription to stay protected. Subscribing to our automatically renewing Norton subscription service ensures that you do not lose your protection. Benefits of an automatically renewing subscription We will send you an email (between 50 to 65 days prior to your renewal) with the price, term, and related details before we charge you so that you know it is coming. Once you are subscribed, the billing method that you stored in your account will be charged to renew your subscription at the then-applicable renewal subscription price (monthly or annual), until you cancel. You are subscribed to our automatically renewing subscription when you purchase an automatically renewing subscription from our Norton online store (or) you activate an automatically renewing subscription purchased from a retail store or a Norton-affiliated third-party website. You are automatically billed each month or year depending on your selection, so your protection is up to date and active without having to worry about renewing it. Our automatically renewing subscription is an easy way to help our customers avoid lapses in their service. Learn more about your automatically renewing subscription
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